Refund policy


RETURNS

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Our policy lasts 30 days. If 30 days have elapsed since you receive the products, we, unfortunately, cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. Unless it breaks.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is given: (if applicable)

* Any item that is not in its original condition is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Contact us at support@oddessey.ca once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within several days.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at support@oddessey.ca

Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case, you wish to exchange it for the same item, please send us an e-mail at support@oddessey.ca

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.

Shipping
To return a product, you must mail it to 1270 Humber Pl, Ottawa, ON K1B 3W3. We are responsible for paying for your shipping cost. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.