Questions


What are the shipping times for your products?

We take 1-2 days to process your order and then 10-16 days to deliver it to you.


Do you ship anywhere in the world?

Only in US and Canada.


Where do we ship from?

Our office is located in Ottawa, Canada. Our international warehouse is located in Canada.


Do you provide tracking information?

Yes, wait 3 days after your order and ask us via email at support@oddessey.ca 


Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.


I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: support@oddessey.ca and we will send you a similar replacement item as soon as possible.


Where are you located?

We are located in Ottawa, Canada


I still haven't received my order yet. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at support@oddessey.ca.